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December 23, 2023

CALM Communication Checklist

Key questions to ask yourself to support de-escalation and reduce risk.

This simple checklist includes key questions we can ask ourselves when supporting distressed individuals. It reminds us that we can focus on our own behaviours to help de-escalate situations and reduce risk for everyone.

This resource makes a useful addition to staff induction packs, behaviour policies, and for sharing with staff teams.

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