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September 23, 2023

Behaviour Scenario: Frustrated by Patient

Decide what is likely to happen next and opportunities to do things differently to de-escalate difficult situations.

Jenson can be heard complaining loudly to other patients in the waiting room while he waits to see his nurse, Kendra.

Find out what happens next and decide what could have been done differently in this behaviour scenario. Ideal for use in staff meetings and for individual personal development.

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