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September 28, 2023

Behaviour Scenario: Distressed During Personal Care

Decide what is likely to happen next and opportunities to do things differently to de-escalate difficult situations.


In this scenario, Eva is helping Mrs Jones with her morning routine, including personal care. When Eva tries to brush Mrs Jones’s hair, she suddenly grabs Eva’s hair, pulling it hard.

Find out what happens next and decide what could have been done differently in this behaviour scenario. Ideal for use in staff meetings and for individual personal development.

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