Individual Preferences & Communication Staff Resource Pack

This resource pack has been created with National Star College, featuring staff and former students.

You’ll find a range of videos and questions to answer about individual preferences and communication strategies to help you consider small changes that can have a positive impact on professional practice. It is designed to support your ongoing professional development and is a useful resource for staff meeting training sessions or to complete on your own.

In the video clips, staff member John is having a keyworker session with Dan and encouraging him to use his communication device.

1. 1. Less Effective Practice: Watch a realistic scenario and spot opportunities where professional practice could be improved.

1. 1. More Effective Practice: See how small changes can transform the support offered to an individual and apply this to your own practice.

1. 1. Individual Perspective: Find out how the individual in the scenario felt and hear their advice for practitioners.

1. 1. Professional Perspective: Listen in as staff from National Star discuss the scenario and share ideas for improving support that can help you create whole-team consistency of approach.

You can watch a compilation of all the video clips used in this resource here.

Please note: The videos included in this resource pack have been produced in the UK. Practitioners should use their professional judgement about the suitability for their setting and be aware of relevant laws and guidance governing their country and sector.