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October 11, 2023

Behaviour Scenario: Trauma Affects Hospital Appointment

Decide what is likely to happen next and opportunities to do things differently to de-escalate difficult situations.

 

 

Sinéad is sitting in the waiting room, shaking and sweating profusely. One of the nurses approaches her and says, “Don’t look so worried. You’re in safe hands here.”

 

Find out what happens next and decide what could have been done differently in this behaviour scenario. Ideal for use in staff meetings and for individual personal development.

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