How to use CALM communication to defuse and divert behaviour reducing the likelihood of a crisis developing.
What is CALM Communication?

How to use CALM communication to defuse and divert behaviour reducing the likelihood of a crisis developing.
Taking control of our own reactions puts us in a better position to respond appropriately to the individuals we support.
Key questions to ask yourself to support de-escalation and reduce risk.
Webinar Recording: Trainer Dave Smallwood explores transition points, the cumulative effect of experiences, and how to reduce risk.
Helpful strategies to encourage take-up time to reduce cognitive load and support processing skills.
4 key strategies to take pre-emptive steps helping to anticipate and avoid certain situations in the first place.
A printable poster comparing different ways to think about and respond to behaviour.
A printable poster highlighting the importance of responding rather than reacting to behaviour.
Safely transferring the support of an individual to a colleague.
How to design and use calm rooms and quiet spaces to promote self-regulation.
Prioritising the recovery stage for all parties to create positive outcomes for everyone.
A helpful poster to measure probability and frequency of behaviour and severity of impact for risk assessment.
Decide what is likely to happen next and opportunities to do things differently to de-escalate difficult situations.
A practical guide to understanding risk and risk assessments written by risk expert Bernard Allen.
An editable Antecedent, Behaviour, and Consequence (ABC) template to identify the function of behaviour.